{"cta_title":"Still have questions?","cta_subtitle":"Our support team is just a click away.","cta_button_text":"Contact Support","cta_button_url":"support\/customer_support","faqs":[{"category":"Shipping & Delivery","question":"How long does international delivery take?","icon":"fa-clock","icon_color":"text-primary","answer":"Express shipments typically take 3 to 5 business days, depending on the destination city and customs processing speed. Economy options can take 7 to 10 business days."},{"category":"Shipping & Delivery","question":"How do I track my shipment?","icon":"fa-magnifying-glass-location","icon_color":"text-success","answer":"Once your booking is processed, you will receive a tracking number (e.g. TRK-xxxx). Simply enter this number in the \"Track Your Shipment\" box on our home page for real-time updates."},{"category":"Shipping & Delivery","question":"Do you provide packing services?","icon":"fa-box","icon_color":"text-warning","answer":"Yes, we offer professional packaging support at our Hyderabad hub to ensure your items are packed safely and securely in compliance with international airline standards."},{"category":"Documents & Compliance","question":"What documents are required for shipping?","icon":"fa-file-invoice","icon_color":"text-info","answer":"For individual shipments, a government-approved ID (Passport, Aadhaar Card, or PAN Card) is required. For commercial consignments, GST, IEC, and commercial invoices are mandatory."},{"category":"Documents & Compliance","question":"Can I ship medicines internationally?","icon":"fa-ban","icon_color":"text-danger","answer":"Yes, however it is strictly regulated. You must provide a valid doctor's prescription (in English), original purchase bills, and the consignee's details. Some countries strictly prohibit medicine imports, so please check with our team first."},{"category":"Documents & Compliance","question":"Who pays for customs duties?","icon":"fa-money-bill-wave","icon_color":"text-success","answer":"Standard shipping is done under DDU (Delivered Duty Unpaid) terms, meaning the receiver is responsible for paying any import duties or taxes levied by the destination country's customs before delivery."}]}